FAQs

What kind of cookies do you make?

It's all in our name! We make Just Sugar Cookies. Tried. True. Classic. Sugar cookies. 

  

What is in your cookies?

We make EVERY batch from scratch. Flour, butter, sugar, eggs, baking powder, icing sugar, Mexican vanilla, food colouring and meringue powder all comes together to bring you our custom designs. 

 

Is there a minimum amount I have to order?

The prices shown for our cookies are by the dozen, unless it states otherwise in our products description of course, and our box sets and decorating kits are sold per box. 

    

Do you offer Keto, gluten free, vegan etc... options?

Our Keto cookies are being launched June 22nd at The Open Door Cafe located on the Books & Co patio in Prince George BC. Our Keto cookies are made of almond flour, coconut flour, butter, egg, baking powder, erythritol, meringue powder and clear imitation vanilla. Our Keto Cookies are just under 2.5 net carbs too! Gluten free, vegan etc... is on our radar but presently our Keto cookies are being launched for feedback before we make them a permanent fixture in our collections. 

 

Do you do custom cookies?

That's ALL we do and live for! We even have a custom form where you can fill out the details and upload a sample photo for us to make your creations! 

 

How much do your cookies cost?

Our cookies range in pricing from $35 and up per dozen based on the size of cookie and complexity of the design, number of colours etc...

 

How far in advance do I need to order?

The more notice the better we always say! In most cases we require a minimum of 10 days notice. During peak seasons or around major holidays more notice is needed. When placing an order with us, a date and time selector will show the earliest dates available for your order. 

 

Can I find your cookies in a store or bakery?

Not yet, but we are in talks with other local businesses to have our cookies showcased in their place of business. 

 

Do you offer classes/workshops?

As of June 1st 2021, we will be offering very limited classes and teach students how we do what we do! Our first priority is safety during COVID19 and adhering to the Public Health Orders set forth by the province. At present this allows for 4 students per class. In the event the PHO changes we will adjust our classes and protocols accordingly. For more details please see our Classes and Workshops category.

 

Where are you based out of?

We are located in Prince George BC Canada

 

Do you offer shipping?

We currently offer delivery up to 15km from Prince Georges City Center. Shipping outside this radius allows for mishandling of packaged orders using third party carriers and therefore a higher risk of broken cookies. 

 

Do I have to pay in full or during pick up?

In order to secure your order, all payments must be made in full at the time of purchase. E-transfers do not require a security question or answer. If paying by e-transfer your order is not secure until payment in full is received. 

 

Do you have a cancellation/refund policy?

Our products are non refundable. If in the event you need to cancel your order, we require a minimum of 30 days notice in writing to justsugarcookies@hotmail.com and a refund will be issued less 25% of your order total. 

 

Order Policies

Please note that when placing an order you are confirming that the information you have entered is correct. *Be sure to add justsugarcookies@hotmail.com to your safe email address list to ensure you receive your order confirmations**

Order Dates - Once you have selected your date of pick up or delivery along with your time slot please note your selected date and time. Orders cannot be moved up to an earlier date once the order is placed.

Time Slots - We require 48 hours written notice of any order time slot change be sent to justsugarcookies@hotmail.com so that we may reschedule our drivers accordingly. We will not accept social media messages for any schedule changes. If written notification of a time slot change is not submitted 48 hours prior to your order due date and your order is not picked up or is unable to be delivered at your selected date and time, an additional fee of $15 is to be paid to the driver before your order is released.

In the event your order is not picked up within 24 hours following your order due date, you forfeit your order along with any payments made, Just Sugar Cookies reserves the right then to sell your order. By checking box at check out for your order you are agreeing to the terms and conditions laid out above.