FAQs & Policies

What kind of cookies do you make?

It's all in our name! We make Just Sugar Cookies. Tried. True. Classic. Sugar cookies. Often during the local events we attend we offer some some different selections or limited flavours so be sure to check out our Event Calendar and come say hi! 

  

What is in your cookies?

We make EVERY batch from scratch. Yep! Thats right! Every single cookie is made and decorated by hand. We use flour, butter, sugar, eggs, baking powder, icing sugar, vanilla, food colouring and meringue powder to bring together the signature recipe our customers have come to know and love over the years.

 

Is there a minimum amount I have to order?

The prices shown for our cookies are by the dozen, unless it states otherwise in our products description of course, our box sets and decorating kits are sold per box. If you need an odd amount, say 17 cookies, check out our Custom Cookie page where you can enter in the amount you need, number of colours, size etc... .and the calculator will quote you right then and there!

 

Can I buy just one cookie?

You absolutely can, though our individual cookies are not sold online. Individually sold cookies can be found at the special events and markets we attend from time to time. Be sure to check our calendar or social media for where and when our cookies will strike next! 

    

Do you offer Keto, gluten free, vegan etc... options?

At present we do not offer any special dietary cookies. We always want to be very careful and respectful of the dietary and medical needs of our customers. As this can often mean that we need duplicate or triplicate equipment, tools etc... as well as duplicating our classic recipe with alternative ingredients that can alternate the taste, we tend to leave the special options to our fellow dietary specific bakers that can be found locally, but be sure to check back as we work on new recipes or follow us on social media so you dont miss any announcements. 

 

Do you do custom cookies?

We sure do! WE LOVE THEM! This always gives us an opportunity to challenge ourselves too! We even have a custom form where you can fill out the details for us to make your creations! We take care of the rest. Its that easy! 

 

How much do your cookies cost?

The million dollar question..... but the great news is is that our cookies dont cost THAT much! Our cookies will range in pricing based on the size of cookie and complexity of the design, number of colours etc.... To get an idea of approximate cost before you buy, use our custom cookie calculator on our website. You can also upload a photo for inspiration too! This is a BIG help for us when creating your cookies, since, for example, if you were looking for floral and greenery themes for your cookies and you put 'green' as a requested colour..... oh how that can vary! There's so many beautiful shades to choose from! 

 

How far in advance do I need to order?

The more notice the better we always say! In most cases we require a minimum of 15 days notice. During peak seasons or around major holidays additional notice is required due to volume of orders for special occasions, including when we have a public event or market to get ready for - this is where we launch new designs and flavours! When placing an order with us, a date and time selector will show the earliest dates available for your order on the check out page.

 

Can I find your cookies in a store, bakery or farmers market?

You sure can! You can find us at the Prince George Farmers Market in the Spring and Summer months as well as other various events around Prince George. Check out our online calendar for where we will be next! We work with a few local cafes in town and you will usually find our selections around seasonal holidays - we announce on our social media when they are available so you won't miss out! 

 

Where do I pick up my cookies?

Our pick locations can vary throughout the year. This is primarily due to us being out and about at local events. If your order does not specify an exact location, ie: a specific event date & location for pick up, we will usually make our pick ups in the Spruceland area as it is a little central in PG. Please be sure to mark yourself a reminder of the date and time selected as well as add our email to your safe sender list so you do not miss our reminder email the day before your pick up. Orders that are not picked up are not eligible for refunds. 

 

Do you offer classes/workshops?

We sure do! Our class & workshop schedule is updated monthly and we always have SUCH A BLAST during our classes! We would love to have you there! If you are looking to book us for a birthday party please email us at justsugarcookiesbc@gmail.com.

In addition, our first priority is safety during COVID19 and adhering to the Public Health Orders set forth by the province. In the event the PHO changes we will adjust our classes and protocols accordingly. For more details please see our Classes and Workshops category.

 

Where are you based out of?

We originated in Prince George BC Canada and relocated to Vancouver Island in September 2021. As life would have it, we couldn't stay away from PG and came back in the summer of 2022! Just in time to celebrate our 2nd year in business where it all began! We operate out of a rented commercial kitchen space in town, which helps support the local community. When you support us you know that you're also supporting other local businesses too!

 

Do you offer shipping or delivery?

We currently do not offer this option any longer. It's not that we don't want to send our neighboring communities our cookies, we were finding that the shipping rates were all over the place as well as the challenges facing the delicate nature of our product arriving safely. We may add this option in the future so stay tuned!

 

Do I have to pay in full or during pick up?

In order to secure your order, all payments must be made in full at the time of purchase. E-transfers do not require a security question or answer. If paying by e-transfer your order is not secure until payment in full is received. 

 

Do you have a cancellation/refund policy?

As our products are made to order and custom made, they are non refundable. If in the event you need to cancel your order, we require a minimum of 30 days notice in writing to justsugarcookiesbc@gmail.com and a refund will be issued less 25% of your order total. 

 

Order & Shipping Policies

Please note that when placing an order you are confirming that the information you have entered is correct. *Be sure to add justsugarcookiesbc@gmail.com to your safe email address list to ensure you receive your order confirmations**

Order Dates - Once you have selected your date of pick up along with your time slot please note your selected date and time. Orders cannot be moved up to an earlier date once the order is placed.

Time Slots - We require 48 hours written notice of any order time slot change be sent to justsugarcookiesbc@gmail.com so that we may reschedule your pick up time accordingly. We will not accept social media messages for any schedule changes.

In the event your order is not picked up within 24 hours following your order due date, your order will be forfeited along with any payments made, Just Sugar Cookies reserves the right to then resell your order. By checking the box at check out for your order you are agreeing to the terms and conditions laid out above.  

 

 

Classes & Workshops

Prices shown are per student. 
Select Shipping at checkout for classes as Pick Up option will not allow correct dates.
  
*Please note that for kids classes or adult classes with a student under the age of 16, a parent of guardian MUST stay with their child during the class for liability purposes. All cookies are made with flour, sugar, eggs, baking powder, butter, icing sugar, meringue powder and food colouring. May contain traces of nuts, soy, milk and other common allergens. Classes must be paid in full to register. Drop ins are not permitted. Class participants must abide by the PHO set forth by the province and the property location. In the event that classes have less than 5 participants, class fees will be refunded and the class rescheduled.